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Meta Keywords: LTC Worx, support, training, online, resources LTC University, webinar, on-site
Meta Description: Learn about LTC's extensive support and training offers for LTC Worx.
If you are a LTC Worx customer looking for help and support, please visit:
www.ltc-support.com
At LTC our customer base is our most valued asset. That is why we implemented the LTC Excellence System, which is based on our philosophy of making customers our top priority. We want you to get the most out of our products and have a positive experience when dealing with LTC. We are committed to providing the highest level of support to all our customers, at all times. Our experienced team of support engineers is at the ready to solve any technical issues, which you may experience.
“We are very pleased with LTC Technology and the support we receive from the LTC team. The level of service is outstanding and a lot of effort is always put into making sure that we get the most out of our investment. All our requests are answered promptly and with great attention to detail.” - Rick Meyers, President, Sinometrics
Our promise:
• Timely responses: We will respond to all queries within 24 hours.
• You know what to expect: We have clearly defined procedures for our support, which means that you always know what to expect.
• Personal service: Moreover, you can turn to your personal account manager, who will asses your case and chase up your query on your behalf.
Online resources
The LTC Support Package provides an extensive variety of online support tools. Once you log on, you will have access to our FAQs and manuals, as well as support and training request forms that will be sent directly to your personal account manager.
Why training?
We want you to get the most out of LTC Worx. It is a comprehensive business system that covers the whole business side of all multilingual projects. When used properly and to its full potential it can increase your productivity and significantly cut down the time you spend on many administrative tasks. Sufficient training will allow you to get the most out of LTC Worx right from the start.
We offer a number of training options:
 LTC University
To give you a chance to learn more about LTC Worx in your own time and at your own pace we have set up the ‘LTC University’ on our website. It is a free service for all our LTC Worx customers. On the site you will find FAQs, as well as manuals, shockwave videos on everything from basic usage to expert tips.
Webinars
Webinars are perfect for users who want a convenient refresher course on a particular subject or feature and for those who feel confident with the software and want to learn more tips and tricks. Simply book an appointment with one of our consultants who will discuss your training goals with you beforehand. All you need is an internet connection and a phone line.
On-Site Training
Our consultants are also happy to come to your premises to provide training for groups or on a one-to-one basis. This will typically be arranged to train your workforce before you launch LTC Worx. However, we are also happy to run refresher courses or courses on specific subjects to help you get the most out of LTC Worx.
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