 For companies that wish to trade globally but do not have sufficient resources to set up a global, multilingual customer support network, LTC offers a unique service: LTC MultiCall. We supply language professionals, trained by you, who take your customers’ orders and answer your customers' phone and email queries in their native languages.
To discuss your requirements please contact us.
The Internet gives you unprecedented access to foreign markets. As the Internet grows, so does your potential client base. Although this relatively new medium is becoming more popular worldwide, many potential customers whose native language is not English are lost because of their skepticism about trading online. Simply offering such prospects the possibility of calling a hotline in their own language can give them peace of mind and boost their confidence in your products and services. Setting up facilities to keep customers from different countries and cultures happy - be it in order taking, product queries or complaints procedures - can be a very expensive and complex task. Companies must either set up local offices in different countries, which is costly, or recruit multilingual staff locally, which is time consuming.
At The Language Technology Centre, we offer a cost-effective solution for instant global trading called LTC MultiCall.
How does it work?
It is easy. You simply set up national or regional telephone numbers in the countries you wish to trade in. On your website, you publish these customer support telephone numbers, one for each language you plan to support.
If you are based in the US or UK, for example, calls from your English website will be routed directly to your own service department. Calls made to numbers published on your Spanish, French, or other foreign-language websites are routed to the Language Technology Centre, where language professionals, trained by you in your products and services, answer questions, take orders, log complaints, provide support, and so on. The same goes for emails that go through your site. You answer directly what you can—for everything else, we either translate emails as they go back and forth or we answer them ourselves. Our service comprises:
Order taking:
We take and send you your clients' orders, so that you can deal with them immediately. We work from your database to look up customer information and update it accordingly.
Order processing:
You can also allow our native-speaker agents to process client orders directly. Once logged in to your website, our team can order your products and take credit card payments on behalf of your customers.
Help Desk:
Our multilingual team answers any client questions with the latest information about your products or services.
Technical support:
Technical support is one of the main keys to your success. Our team receives training on the technical specifications of your products and services and is able to manage and solve any issues your clients may have.
Media support:
We are pleased to answer enquiries from clients who have seen your advertisements in the media. If your clients have any questions regarding your media campaigns, we can give them the advice or the information they require. In addition, if they are interested in your promotional actions, advertisements or mailing campaigns, we can explain the discounts and special offers and then apply them when accepting and processing client orders.
Web-based multilingual collaboration
- eChat:
Let your clients interact with our team in their own language, asking questions and getting responses instantly.
- Web Collaboration:
We see the web pages your clients see. We support clients directly as they fill in web forms.
- Project management:
We are involved in all steps of the project, from the first quote to the final invoice.
- eResponse:
We receive emails from your clients and reply to them within 24 hours.
Interested? Contact us now for a solution tailored to your needs!
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